Online Policy And Procedures

When purchasing from this website, you are purchasing from Frog Dive Scuba Centre. The dive store details are:

Frog Dive Scuba Centre

539 Willoughby Road
Willoughby NSW 2068

Phone: (02) 9958 5699
Fax: (02) 9958 4330
Email: willoughby@frogdive.com.au

Store Hours:

Monday – Friday 10am – 7pm EST Saturday 8am – 4pm EST
For our policies and procedures please refer below:

Delivery

We pride ourselves on exceptional customer service and our delivery & shipping service is no exception.

We offer same-day-dispatch for paid orders received, and paid before 2pm (excluding weekends and public holidays).

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We can provide you with an estimated date for delivery of all parcels (usually 2 – 4 working days) and while we make every effort to deliver by this time, all dates specified are estimates only.

It is the responsibility of the customer to inform Frog Dive Scuba Centres if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.

Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.

Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Refund and Exchange Policy

If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. Frog Dive Scuba Centre, 539 Willoughby Road, Willoughby NSW  2068

Change of course commencement date may be requested without additional charge within 5 days of agreed course commencement date.  Course fees (less cost of training materials/e-learning passes) will be refunded only in instances where a failed medical certificate is presented prior to course commencement date.

Gift vouchers are valid for 12 months from date of purchase and are non-refundable.

 

Promotions and Competitions

Other Terms and Conditions not listed herein and applying to Frog Dive Scuba Centres promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms and conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.

Should you object to any of these Terms and Conditions (including any subsequent amendments), you must immediately discontinue using this website.

Privacy Policy

We have committed ourselves to protecting your privacy. We use the information gathered to enable your account and to enhance your online experience. Please read on for more details about our privacy policy.

Frog Dive Scuba Centres will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

 

Frog Dive Scuba Centres does not sell, trade, or rent your personal information to others. Frog Dive Scuba Centres may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Frog Dive Scuba Centres, our users, or others.

What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account.

How does Frog Dive Scuba Centres protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

Credit Card Details

All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Frog Dive Scuba Centres does not store any credit card information on our servers.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Frog Dive Scuba Centres website.

Your Consent

By using our website, you consent to the collection and use of this information by Frog Dive Scuba Centres. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Payment Gateway Info

Our payment options available are endless, but most of importantly safe and secure. We offer Credit Card processing, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne’s 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.